Area Lead

1 day ago

Cardiff, Cardiff, United Kingdom Commercial Cleaning Services Ltd Full time
Job Description

We are seeking an experienced Area Lead to join our team at Commercial Cleaning Services Ltd.

About the Role
  • This is a leadership position responsible for overseeing remote teams across multiple sites.
  • The ideal candidate will have excellent organisational and planning skills, as well as strong people management skills and be an inclusive leader.
  • You will need to demonstrate flexibility, excellent communication skills across all levels of the organisation, and be able to challenge poor performance where needed.
Key Responsibilities
  1. Lead by example, demonstrating our company values consistently with the team and client.
  2. Work closely with the Customer Service Manager to resolve customer queries and complaints, including root cause analysis.
  3. E nsure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the area.
  4. Effectively manage team member attendance and monitor absence levels as well as ensuring there is effective scheduling.
  5. Be the first line in any Employee relations escalations, conducting investigations and Disciplinaries when required.
  6. Ensure all colleagues receive the appropriate training for their role.
  7. Ensure all colleagues receive effective onboarding and are set up for success from day 1.
  8. Work with team members to ensure all aspects of their role are clear and identify any gaps in skills/training which impact on the ability to deliver quality customer service.
  9. Ensure all audits are carried out diligently and on time in line with company policy.
  10. Work with your Divisional Manager to ensure that high quality team members are recruited, retained, and developed utilising the Cleaning Academy.
  11. Provide quality feedback and coaching to develop direct reports.
  12. Build capability and succession of the team through building effective relationships.
  13. Maximise sales and profit opportunities.
  14. Drive all key performance indicators.
  15. Monitor site expenditure and budget ensuring efficient use of resources.
  16. Addressing and reporting any issues in a timely manner as appropriate.
  17. Complete onboarding for new clients, ensuring they are resourced, compliant and have excellent standards across the site.
Person Specification
  • Takes ownership and responsibility for delivering own actions.
  • Take ownership to make changes where required to improve own or team performance.
  • Recent experience of leading teams in a managerial role.
  • Takes a coaching approach with team members or colleagues to empower them to learn and improve.
  • Acts as a role model for the Company, demonstrates pride and passion to internal and external customers.
  • Self-motivated, punctual, reliable, confidential.
  • Able to build positive and supportive relationships based on open and honest communication.
  • Thorough, with excellent attention to detail.
  • Excellent Customer Service.
  • Able to think and plan pragmatically and apply common sense/prior experience to find solutions.
Salary

£45,000 - £55,000 per annum, depending on experience.

Benefits
  • Company Car & Fuel Card.
  • Bonus scheme.
  • Birthday off.
  • Investment in your personal development.
  • Competitive colleague and customer referral scheme.
  • Employee Assistance Programme.
  • Regular company events.

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