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Customer Service Representative

2 months ago


Swadlincote, United Kingdom FT Recruitment Full time

FT Recruitment is seeking a skilled Customer Service Representative to contribute to our client's growing team. Key Responsibilities:

* Provide exceptional customer service via phone, email, and chat to resolve inquiries and meet customer needs
* Process customer orders with accuracy and efficiency
* Analyze customer accounts to identify opportunities for tailored solutions
* Utilize Salesforce CRM to document customer interactions and maintain accurate records
* Collaborate with internal teams to ensure timely resolution of customer issues

Requirements:

* Previous experience in a customer service role is highly desirable
* Strong communication skills, both verbal and written
* Ability to analyze customer needs and provide effective solutions

If you're a motivated and customer-focused individual looking to make a positive impact, we encourage you to apply.