Community Support Specialist

3 days ago


Hastings, East Sussex, United Kingdom AWD online Full time
Job Overview

We are a well-established organization based in East Sussex, seeking a dedicated Service Manager to lead our Multiple Compound Needs (MCN) service. As a key member of our team, you will be responsible for the strategic oversight, performance, and operational management of the MCN service, promoting holistic community and residential services and support to survivors of domestic abuse.

Your Key Duties:

  • Day-to-day running of the MCN service, including resource allocation and management.
  • Managing bed spaces within the accommodation, from referral criteria to compliance within the premises.
  • Responsible for embedding a supportive environment for residents, through interaction with senior management, partner agencies, survivors, and stakeholders.
  • Manage the premises in accordance with DAHA accreditation standards.
  • Engage in key strategic stakeholder forums to actively seek and identify opportunities for new innovations to provide additional services for survivors engaged with the MCN service.
  • Work collaboratively with existing stakeholders to provide services within the East Sussex area and at times, wider Sussex communities.
  • Overall management of the processing of payments for the service, including receipt of service charge from residents and processing Enhanced Housing benefit returns to the local authority to ensure payment.
  • Providing leadership and guidance to staff, taking responsibility for their compliance with safeguarding policies and procedures.
  • Line management and recruitment of employees, developing staff and the team within a learning environment.

Essential Requirements:

  • Comprehensive understanding of multiple compound needs.
  • Good working knowledge of domestic abuse and in particular, survivors' experience.
  • Comprehensive understanding of the requirements of working in a residential environment.
  • Experience of working in an environment with complex and challenging delivery needs.
  • Strong knowledge and understanding of principles underpinning effective delivery of services that meet the needs of vulnerable and complex women.
  • Clear understanding of equal opportunities and anti-discriminatory practice.
  • Experience of coaching and team development.
  • An understanding of risk management, safeguarding, and public protection and its implications on practice, within a residential setting.
  • First Aid Qualified or willing to undertake and maintain the qualification.
  • An understanding of the benefits system, particularly relating to housing.
  • Excellent interpersonal skills with the ability to multi-task, work independently, and in a team environment.
  • Ability to work flexibly across a 24/7, 365-day service.

Benefits: Salary: £46,000 per annum, plus benefits.



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