Customer Service Specialist
3 weeks ago
PIB is a dynamic and collaborative company, offering a fantastic opportunity to work in our Hemel Hempstead office.
Salary and BenefitsThe salary for this role is £35,000 - £45,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:
- Competitive holiday allowance with the option to buy additional days
- Company pension scheme
- Generous maternity and paternity leave packages
- A flexible benefits package allowing you to add additional benefits to your overall package
This is an exciting opportunity to provide professional advice and service to clients as an Account Handler.
You will be responsible for managing policy events following compliant processes, ensuring that all customers are dealt with professionally and fairly.
- Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
- Responsible for the review and action required on policy and client information.
- Proactively work with colleagues across the business to identify and maximise opportunities for growth.
- Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition.
- Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business.
To succeed in this role, you will need:
- Minimum 5 GCSEs, Grades A-C including English and Maths
- Experience of General Commercial classes of business
- Computer literate with good experience of using MS Office Suite
- Operational use of Acturis ensuring updates are made accurately to data quality standards
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
Our comprehensive learning and development framework includes professional study options and apprenticeships, which are available to all employees, and will support your career development.
You will also be part of our PIB Community Trust, which supports fundraising where you can apply for grants from PIB Group towards your chosen charity.
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