Retail Sales Representative
3 weeks ago
Focusing on delivering top-notch customer care is key in our stores. Flexibility is a must, and you may be required to work extra hours as needed. We provide ample notice to fit into your schedule.
As a Virgin Media O2 Store Advisor, your main role will be to achieve outstanding in-store performance and customer satisfaction, while collaborating with your team to meet store-wide objectives. Our company prides itself on offering an exceptional customer experience. We will train and empower you to deliver this by getting to know our customers, understanding their needs, and recommending the best products and services to enhance their digital lives.
You are a vital part of creating unforgettable moments for our customers and driving our store's success. Key aspects of your role include:
Key Responsibilities- Becoming an expert in all aspects of Virgin Media O2, promoting our products, services, and brand.
- Consistently meeting store targets by creating tailored recommendations and sharing our Why Virgin Media O2? message.
- Taking ownership of your performance and contributing to the overall success of Virgin Media O2.
- Embracing opportunities for personal development with support from store leadership and Virgin Media O2 resources.
We offer an exceptional induction program that covers all aspects of Virgin Media O2. You will be well-prepared for success and able to serve our customers. You are required to attend a 4-day (30 hours) induction within the first two weeks of your start date.
About UsVirgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands.
We are an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us.
Requirements- Good active listening skills to understand customer needs and preferences;
- Empathy to relate to our customers and provide a personalized service;
- Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;
- Self-motivation to hit agreed sales targets.
- Competitive hourly rate of £11.81, with the potential to earn more through our accreditation programme.
- 23 days annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan, and life assurance.
- A host of Family Friendly policies, e.g., neonatal leave, 14-week paternity leave, and carers leave.
- As well as the benefits, we also offer a wide range of support, rewards, and tools focused on helping you prioritize what matters most.
Begin your journey with us through a seamless recruitment process:
- Once you've submitted an application, the next steps of the process if successful will be a call from one of our recruiters to discuss the role in more detail and take you through a competency-based telephone interview.
- If the initial conversation goes well, we will book you in with the hiring manager for a comprehensive interview at the store.
- Impress during the interview, and upon success, you'll receive your offer to start your training and join our experienced and inclusive team.
Please be aware that all candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment. These checks are essential to ensure our safety and integrity of our operations and will include background checks and other relevant security assessments.
Should you have any specific support needs throughout the process, please inform a team member, and we will gladly tailor accommodations to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
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