Customer Success Partnership Manager
3 days ago
About Our Company:
Datel Computing Ltd is a successful tech and services business that is here to help you achieve your full potential. As a Global Customer Experience Specialist, you will have the opportunity to shape the future of Customer Success within our business and work closely with stakeholders across the company.
Your Key Responsibilities:
- Work closely with customers to understand their business needs and develop strategies to deliver exceptional experience.
- Manage touch points with customers throughout their time with Datel, including project kick-offs, go-lives, and significant interactions.
- Collaborate with marketing and product experts to ensure customers are well-informed on Sage Intacct product updates and Datel communications and events.
- Utilize feedback from customers to inform and improve our services, resulting in better outcomes for customers in the long term.
What We Offer:
- A competitive salary of £60,000 per annum.
- A comprehensive benefits package, including 25 days holiday (plus bank holidays), pension, life cover, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus.
- Ongoing learning and development opportunities to build your knowledge and skills.
- Inspirational social and educational events to foster connections with colleagues.
- Volunteering and charity fundraising opportunities.
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