Customer Success Partnership Manager

3 days ago


Warrington, Warrington, United Kingdom Datel Computing Ltd Full time

About Our Company:

Datel Computing Ltd is a successful tech and services business that is here to help you achieve your full potential. As a Global Customer Experience Specialist, you will have the opportunity to shape the future of Customer Success within our business and work closely with stakeholders across the company.

Your Key Responsibilities:

  1. Work closely with customers to understand their business needs and develop strategies to deliver exceptional experience.
  2. Manage touch points with customers throughout their time with Datel, including project kick-offs, go-lives, and significant interactions.
  3. Collaborate with marketing and product experts to ensure customers are well-informed on Sage Intacct product updates and Datel communications and events.
  4. Utilize feedback from customers to inform and improve our services, resulting in better outcomes for customers in the long term.

What We Offer:

  • A competitive salary of £60,000 per annum.
  • A comprehensive benefits package, including 25 days holiday (plus bank holidays), pension, life cover, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus.
  • Ongoing learning and development opportunities to build your knowledge and skills.
  • Inspirational social and educational events to foster connections with colleagues.
  • Volunteering and charity fundraising opportunities.


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