Service Desk Engineer

3 days ago

Coventry, Coventry, United Kingdom Cubiq Recruitment Full time £28,000 - £30,000
Service Desk Engineer (1st/2nd Line)

Central Coventry Based – Onsite during Probation then Hybrid arrangements available

Salary range approximately £28,000-£30,000 + Bonus + Benefits

We are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team in Coventry. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to our clients, including troubleshooting software, hardware, and business applications.

Key Responsibilities:

  • Provide 1st and 2nd line support to the client base, including troubleshooting software, hardware, and business applications
  • Ability to work to SLAs and in an efficient manner
  • Support with IT Projects & Migrations for a variety of Clients
  • Assist with new starters & leavers, PC builds and Office Setup and moves
  • Manage the backups, database and software
  • Roll out new Software and Applications

Requirements:

  • Previous Helpdesk/Service Desk Experience (Telephone/Email/Face-to-Face Support)
  • Office 365 Experience and Management
  • Proficient with Windows 10/11 & Intune (Or other MDM)
  • Hardware Setups – Laptops, PCs, Macs and Mobiles for End Users
  • Basic Networking Knowledge (DNS/DHCP)
  • Experience with Active Directory & Group Policies
  • Excellent communication skills and team player
  • Be decisive and have the passion to problem-solve
  • IT Certifications are an Added Bonus (CompTIA, MCP etc)

What We Offer:

  • Annual Leave 20 days + bank holidays
  • Hybrid working options after probation
  • Company Pension scheme
  • Training and Development Opportunities from the first day
  • Company Bonus scheme
  • Onsite Parking

Keywords:

IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting

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