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Service Desk Support Specialist
2 months ago
Service Desk Engineer Role
The Service Desk Engineer plays a vital role in delivering exceptional service desk support to clients. As a key member of the Zenzero team, you will provide top-notch support to customers across various products, services, and platforms.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, and work to resolve issues efficiently.
- Manage and resolve tickets in a timely manner, adhering to SLAs and performance targets.
- Communicate effectively with customers, ensuring professional and timely responses.
- Collaborate with the Service Desk team, Managed Services Department, and wider organization to achieve positive outcomes.
- Work with Team Managers, Team Leaders, and Account Managers to ensure customer satisfaction.
Required Skills:
- Technical expertise relevant to the role, demonstrated through a Zenzero technical assessment or recognized vendor certification.
- Pluralsight Foundation role at Average or above.
- Foundation level Microsoft certification or equivalent.
- Excellent interpersonal and communication skills.
- Fluent in English, both written and spoken.
