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Service Desk Engineer
2 months ago
We are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team in Central Coventry. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to our clients, including troubleshooting software, hardware, and business applications.
Key Responsibilities:
- Provide technical support to clients via phone, email, and face-to-face interactions
- Assist with IT projects and migrations for various clients
- Manage backups, databases, and software
- Roll out new software and applications
Requirements:
- Previous helpdesk/service desk experience
- Office 365 experience and management
- Proficient with Windows 10/11 and Intune
- Hardware setup experience for end-users
- Basic networking knowledge
- Experience with Active Directory and Group Policies
- Excellent communication skills and team player
What We Offer:
- Annual leave 20 days + bank holidays
- Hybrid working options after probation
- Company pension scheme
- Training and development opportunities
- Company bonus scheme
- Onsite parking
About Us:
We are a Managed Service Provider in Coventry offering an excellent opportunity for professional growth and development with the ability to get hands-on with new technologies and complex configurations.
