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Client Relationship Manager

2 months ago

London, Greater London, United Kingdom Harri UK Full time

About Harri UK:

Harri UK is a leading workforce management platform designed for the services industry. Our innovative technology helps businesses streamline their operations and improve customer satisfaction.

Job Summary:

We are seeking a highly skilled Client Relationship Manager to join our team. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Relationship Building: Foster strong relationships with key clients and internal teams to drive business growth and customer satisfaction.
  • Customer Advocacy: Act as a trusted advisor to clients, providing expert guidance and support to optimize their business strategies.
  • Data Analysis: Analyze customer data to understand usage patterns and product adoption, identifying opportunities for growth and improvement.
  • Communication: Develop and maintain effective communication channels with clients, ensuring timely and transparent updates on product developments and business initiatives.
  • Sales and Revenue Growth: Identify upsell and cross-sell opportunities to drive revenue growth and expand our client base.

Requirements:

  • Experience: Proven track record of building and maintaining strong client relationships in a similar role.
  • Skills: Excellent communication and interpersonal skills, with the ability to analyze complex data and present insights to clients.
  • Education: Bachelor's degree in a related field, such as business or marketing.

What We Offer:

As a Client Relationship Manager at Harri UK, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our business.