Capital Project Coordinator

3 weeks ago


London, Greater London, United Kingdom PP Associates Ltd Full time
About the Role

As a Housing Services Specialist at PP Associates Ltd, you will play a crucial role in ensuring that our residents receive the best possible service during capital projects.

Key Responsibilities
  1. Communicate effectively with contractors and residents to prevent misunderstandings.
  2. Collaborate with project managers to develop and implement residents' consultation plans.
  3. Co-ordinate the temporary or permanent rehousing of residents when necessary.
  4. Provide detailed advice to project managers on the potential impact of capital works on residents.
  5. Offer guidance to leaseholders on their responsibilities regarding service charge payments.
  6. Work closely with contractors and external agencies to resolve issues related to access and disputes.
  7. Efficiently process insurance claims submitted by residents.
  8. Take necessary steps to initiate legal action against tenants and/or leaseholders.
  9. Contribute to the development of capital projects as part of a project team.
  10. Keep project managers informed about potential issues affecting the project.
  11. Design and carry out social surveys before major projects begin.
  12. Establish and maintain customer feedback and complaints procedures for each project.
  13. Ensure sensitive information about vulnerable residents is handled according to policy.
  14. Proactively identify vulnerable residents and make arrangements for their needs.
  15. Conduct resident satisfaction surveys after capital projects have been completed.
  16. Support the implementation of the Best Value Action Plan for the HRA Capital Programme.


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