Luxury Retail Store Manager

4 weeks ago

Wilmslow, Cheshire East, United Kingdom Frasers Group Full time
Lead Our Luxury Retail Team

At Flannels, we're seeking a highly skilled and experienced Retail Store Manager to lead our team at our prestigious Alderley Edge boutique. As a key member of our luxury retail team, you'll be responsible for driving the commercial performance of the store, leading the team to deliver exceptional customer service, and building a loyal customer base.

Key Responsibilities:
  • Drive commercial performance and lead the team to deliver exceptional customer service
  • Oversee and execute all operational responsibilities related to running the store
  • Build and maintain a loyal customer base through personalized service and product knowledge
  • Connect with clients to inspire fashion styling, receive inquiries, and sell desired items
  • Research and source products to satisfy clients' requests and needs
  • Monitor correspondence and ensure prompt response to all enquiries
  • Contribute to Personal Shopping, Stylist, and Social Media & Marketing team events
  • Work closely with internal departments to improve the customer journey and provide feedback on client trends
  • Ensure timely outreach to all clients
  • Act as an advocate for Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
Requirements:
  • Fashion or Marketing degree, or previous role in luxury consumer retail sector, ideally in customer service roles
  • Background in retail leadership management role
  • Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills
  • Experience working in personal shopping/styling role is desired
  • Deep product and brand awareness in luxury goods market and high net worth client base
  • Strong work ethic and ability to think outside the box and problem solve to strict deadlines
  • Eye for detail and outstanding organisational skills
  • Hyper-interest in global fashion trends and luxury market
  • Proficient in MS office, including Word, Excel, CMS, CRM & Clienteling system
What We Offer:
  • Competitive basic salary
  • Incentive Bonus Scheme
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

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