Luxury Retail Store Manager

3 weeks ago

Wilmslow, Cheshire East, United Kingdom Frasers Group Full time
Job Title: Luxury Retail Store Manager

FLANNELS, a luxury fashion destination for men and women, is seeking a passionate Retail Store Manager to lead our team at our Alderley Edge boutique.

Key Responsibilities:
  • Drive commercial performance and lead the team to deliver exceptional customer service
  • Oversee operational responsibilities related to running the store
  • Build an engaged and loyal customer base
  • Connect with clients to inspire fashion styling and sell desired items
  • Research and source products to satisfy clients' requests and needs
  • Monitor correspondence and ensure prompt response to all enquiries
  • Contribute to Personal Shopping / Stylist / Social Media & Marketing team events
  • Work closely with internal departments to improve the customer journey and feedback on client trends
  • Act as an advocate of Flanenls, ensuring company philosophy is at the heart of all interactions with clients
  • Achieve yearly targets and KPIs
Requirements:
  • Fashion or Marketing degree, or previous role in the luxury consumer retail sector
  • Background in a retail leadership management role
  • Outstanding written and verbal communication skills, excellent customer service, negotiation and interpersonal skills
  • Experience working in a personal shopping/styling role is desired
  • Deep product and brand awareness in the luxury goods market and high net worth client base
  • Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
  • An eye for detail and outstanding organisational skills are essential
  • Hyper-interest in global fashion trends and the luxury market
  • Proficient in MS office, including, Word, Excel, CMS, CRM & Clienteling system
Benefits:
  • Competitive basic salary
  • Incentive Bonus Scheme
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

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