Client Partnerships Specialist
4 weeks ago
We are looking for a Client Partnerships Specialist to join our team at Dee Set.
Role Overview:
This is an exciting opportunity to lead and maintain business relationships with key customers, driving profitable growth and developing new opportunities.
Key Responsibilities:
- Manage a portfolio of key accounts across major national retailers and their suppliers.
- Lead and support account manager colleagues in developing their own accounts.
- Ensure excellent levels of customer service are maintained at all times.
- Broker the successful transition of new business into well-executed ongoing work.
- Collaborate with colleagues to drive continuous process improvement in response to changing customer requirements.
- Collaborate with colleagues and customers to identify new business opportunities.
- Develop new opportunities into compelling commercial business propositions to customers.
- Monitor and deliver financial KPIs including sales and profitability targets.
Sales/Performance:
- Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
- Support head of national accounts in identifying and developing new and existing business opportunities.
- Submit quotations and follow through to secure customer orders.
- Lead and support account manager colleagues to work with customers and identify areas of opportunity to provide the most operationally and cost-effective options available to them.
- Lead the development and presentation of compelling business propositions and present to customers in a persuasive and collaborative manner.
Customer Service:
- Ensure all customer database information is up-to-date and readily available to all operational colleagues.
- Lead co-operation with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
- Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
- Lead communication with customers through regular face-to-face meetings, telephone calls, and email correspondence.
- Identify areas of opportunity to provide added-value services, whether existing or new, tailored to retailer solutions.
Salary: £60,000 - £80,000 per annum, depending on experience.
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