Client Partnerships Specialist

4 weeks ago


Manchester, United Kingdom Dee Set Full time
Job Details

We are looking for a Client Partnerships Specialist to join our team at Dee Set.

Role Overview:

This is an exciting opportunity to lead and maintain business relationships with key customers, driving profitable growth and developing new opportunities.

Key Responsibilities:

  • Manage a portfolio of key accounts across major national retailers and their suppliers.
  • Lead and support account manager colleagues in developing their own accounts.
  • Ensure excellent levels of customer service are maintained at all times.
  • Broker the successful transition of new business into well-executed ongoing work.
  • Collaborate with colleagues to drive continuous process improvement in response to changing customer requirements.
  • Collaborate with colleagues and customers to identify new business opportunities.
  • Develop new opportunities into compelling commercial business propositions to customers.
  • Monitor and deliver financial KPIs including sales and profitability targets.

Sales/Performance:

  • Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
  • Support head of national accounts in identifying and developing new and existing business opportunities.
  • Submit quotations and follow through to secure customer orders.
  • Lead and support account manager colleagues to work with customers and identify areas of opportunity to provide the most operationally and cost-effective options available to them.
  • Lead the development and presentation of compelling business propositions and present to customers in a persuasive and collaborative manner.

Customer Service:

  • Ensure all customer database information is up-to-date and readily available to all operational colleagues.
  • Lead co-operation with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
  • Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
  • Lead communication with customers through regular face-to-face meetings, telephone calls, and email correspondence.
  • Identify areas of opportunity to provide added-value services, whether existing or new, tailored to retailer solutions.

Salary: £60,000 - £80,000 per annum, depending on experience.



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