Liability Team Manager

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time
Lead a High-Performing Liability Team

We are seeking an exceptional Liability Team Leader to oversee and supervise a team of 8 skilled Claims Professionals. As a key member of our team, you will be responsible for managing a wide range of people management tasks, ensuring seamless operations, and fostering a collaborative and motivated work environment.

Your exceptional ability to manage client expectations will be instrumental in maintaining our reputation for delivering exceptional service. You will play a vital role in the continued development and growth of talented staff, providing them with the necessary tools and resources to excel in their roles.

As a true role model, you will inspire and motivate others to reach their full potential, setting the bar high for excellence. If you are a driven and accomplished professional seeking a challenging and rewarding leadership role, this is the perfect opportunity for you to make a significant impact and contribute to our success.

Key Responsibilities:
  • Supervise and guide team members to ensure strict compliance with Service Level Agreements.
  • Approve claims settlements within your designated financial authority.
  • Ensure the team is well-versed in service instructions and Policy Wordings.
  • Liaise with clients to ensure their specific requirements are met, attending review meetings as necessary.
  • Provide comprehensive training and facilitate the professional development of your team.
  • Ensure timely completion of the appraisal process.
  • Promptly address and resolve any complaints.
  • A strong commitment to supporting and encouraging exceptional client service, ensuring that client needs are met and exceeded.
  • Excellent listening skills, as well as exceptional written and verbal communication abilities.
  • The ability to create a positive work environment, treating others with respect, taking responsibility for developing team members, and inspiring them to perform at their highest potential.

To be considered, you will have previous experience as a Team Leader within a regulated environment. It would be preferred if you have experience gained within a Casualty environment, however those with demonstrable team managed experience within other lines of business will be considered.

In return, you will receive a basic salary up to £40,000, along with a comprehensive benefits package. You will work hybrid, 2-3 days per week from our Milton Keynes office.



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