Product Manager

1 month ago


Birmingham, Birmingham, United Kingdom HSBC Full time
About the Role

HSBC is seeking a highly skilled Product Manager to join our Mortgage Product team. As a key member of the team, you will be responsible for creating, leading, and delivering change to achieve our Annual Operating Plan, building beautiful digital customer and broker journeys, and protecting the business by adhering to regulatory and reputational responsibilities.

Key Responsibilities
  • Provide Mortgage Product expertise, understanding the Consumer Duty regulation and its impact on our products and services.
  • Support the changes required to meet the Consumer Duty, including improving communications and product journeys.
  • Manage the Customer Outcome Review Meeting to ensure we are managing and monitoring this across the team and the journey owners.
  • Support Change Execution, managing change, either internally or externally driven, on a continuous improvement basis within HSBC Retail Banking.
  • Identify risks and blockers to completion and work to resolve or escalate where required.
  • Utilise customer insights when reviewing end-to-end customer journey design, product design, and operational processes across Channels and/or Journeys for all our customers, including those with vulnerabilities.
  • Support the delivery to embed Consumer Duty, including the considerations for training, communications, policy, and procedures, that will differentiate HSBC in the UK market and establish HSBC as an admired service leader by others.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Help develop/embed and recommend changes for Consumer Duty, which include improvements to operating models, procedures, and practices based on subject matter expertise and understanding of HSBC and market best practice.
Requirements
  • Understanding of the UK Mortgage market and issues affecting it is essential.
  • Retail Banking Product Knowledge is desirable.
  • Project Management/Governance Management Experience.
  • An understanding of the Retail Banking Framework and its products, services, and stakeholders.
  • An understanding of how Retail Banking communicates with their customers would be beneficial.
  • Experience working and implementing projects through to completion.
  • Ability to work effectively with relevant stakeholders for efficient project implementation.
  • Excellent problem-solving/critical thinking skills.
  • Ability to work under pressure and make hard decisions to achieve project objectives.
About HSBC

HSBC is a global banking and financial services company with a presence in over 80 countries. We are committed to creating diverse and inclusive workplaces and are proud to be part of the Disability Confident Scheme. We take pride in being part of the Disability Confident Scheme, which helps make sure you can be interviewed fairly if you have a disability, long-term health condition, or are neurodiverse.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our team.


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