IT Service Delivery Coordinator
1 day ago
Austin Fraser is looking for a skilled IT Service Delivery Coordinator to join their IT service team in Leicester, UK. This permanent role offers an opportunity to enhance service operations and ensure customer satisfaction.
You will be responsible for providing technical support to end-users, following established processes, and maintaining clear communication with stakeholders. Strong knowledge of ITIL or similar ITSM frameworks, familiarity with KPIs, SLAs, and reporting tools, and excellent verbal and written communication skills are essential for this role.
We offer a competitive salary of £27,000 base, plus excellent benefits, including comprehensive healthcare packages and additional employee benefits. You will have access to ongoing training and career growth opportunities, and contribute to improving service desk operations and enhancing service quality.
Key Responsibilities:
- Provide technical support to end-users, ensuring issues are resolved efficiently and effectively.
- Follow established processes to ensure service quality and user satisfaction.
- Maintain clear communication with stakeholders regarding service performance and any issue escalations.
- Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues.
- Contribute to improving service desk operations and enhancing service quality.
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