Grid Solutions Technical Expert
3 days ago
We are seeking a highly motivated Graduate Engineer to join our Managed Services team. As a key member of our team, you will provide technical support to customers and Smart Grid deployments, generating monthly operational reports and analyzing data to improve system performance.
Job Description
Our ideal candidate will have excellent customer support skills, a desire to gain in-depth technical knowledge of our systems, and relevant academic qualifications. You will work closely with our development teams to provide 2nd tier technical support, generate monthly operational reports, and analyze data to identify system tools that allow us to provide proactive customer support and improve system performance.
Key Responsibilities
- Provide technical support to customers and Smart Grid deployments.
- Generate monthly operational reports for our customers.
- Analyze data to identify system tools that allow us to provide proactive customer support and improve system performance.
- Proactively monitor infrastructure, taking corrective action as necessary.
- Liaise with development teams for support in diagnosis, investigation, and resolution.
Benefits Package
- Estimated salary: £45,000 - £60,000 per annum, dependent upon experience.
- Competitive salary package including annual bonuses.
- Comprehensive benefits package including private medical insurance, life cover, and cycle scheme.
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