Duty Manager Lead

3 weeks ago


Crewe, Cheshire East, United Kingdom SSP Group Full time
Job Title: Duty Manager

At SSP Group, we are seeking a highly motivated and experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for leading a team of staff and ensuring the smooth operation of our units.

Key Responsibilities:
  • Lead a team of staff and provide guidance and support to ensure excellent customer service.
  • Ensure the unit is clean, welcoming, and meets the highest standards of quality and safety.
  • Coordinate team efforts to achieve operational excellence and meet sales targets.
  • Monitor and control stock levels, waste, and cash handling to minimize losses.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
Requirements:
  • At least 1 year of experience in a supervisory role in hospitality or retail.
  • Excellent communication and leadership skills.
  • Ability to work under pressure and make sound decisions.
  • Strong attention to detail and organizational skills.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • Recognition and rewards for outstanding performance.
  • A dynamic and supportive work environment.

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