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IT Support Specialist

2 months ago

surrey, United Kingdom Principle Full time

Job Opportunity: Senior Support Engineer – API Platforms

We're seeking an experienced Support Engineer to join our Global Support team at Principle, a leading SaaS company. As a Support Engineer, you'll play a critical role in resolving platform technology issues for our business customers.

Key Responsibilities:

  • Provide technical support to customers using our platform, developing and maintaining deep expertise in our suite of products.
  • Troubleshoot and resolve high-level support cases, working closely with cross-functional teams to deliver exceptional customer experiences.
  • Collaborate with our development team to identify and resolve technical issues, ensuring seamless platform performance.
  • Utilize commercial customer incident tracking systems, such as ServiceNow, and software defect tracking systems, like JIRA, to manage and resolve support cases efficiently.
  • Stay up-to-date with the latest technical skills, including Java development, SQL, application architecture, front-end web technologies, and RESTful APIs.
  • Support a UNIX/Linux environment, with a strong understanding of system administration and troubleshooting.

What We Offer:

  • An annual salary of £42,000 per year, reflecting your expertise and value to our team.
  • A hybrid work arrangement, with 2-3 days per week spent onsite at our office, offering a collaborative and dynamic work environment.

We're looking for a skilled problem solver with outstanding troubleshooting skills to join our team. If you're passionate about delivering exceptional customer experiences and staying at the forefront of technical innovation, we'd love to hear from you.