Personalised Customer Solutions Lead

2 days ago


Leeds, Leeds, United Kingdom Search Full time
Key Responsibilities:

As a Personalised Customer Solutions Lead, you will be responsible for managing end-to-end customer engagement, from prospecting to sale and ongoing support. You will focus on personalised, one-on-one communications, shifting away from generic newsletters to tailored, data-driven engagement.

You will work with a live database of high-value prospects and members, ensuring their ongoing engagement and retention. The ideal candidate will have expertise in CRM, particularly with tools like Eloquent, and a love for working with data analytics to drive behavioural change.

You will collaborate with internal teams, including the broker marketing team, to create and implement targeted marketing campaigns. The estimated salary for this role is £240 per day.

  • Contract Length: 9-month maternity cover
  • Location: Remote (with occasional travel to Glasgow and London)


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