Senior Support Worker

4 weeks ago

Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

About the Role

We are seeking a highly skilled and experienced Senior Support Worker to join our team at Wiltshire Council. As a Senior Support Worker, you will play a key role in leading a team of support workers and providing ongoing monitoring, support, and supervision to ensure the delivery of high-quality services to our customers.

Key Responsibilities

  • Lead a team of support workers and provide ongoing monitoring, support, and supervision to ensure the delivery of high-quality services.
  • Ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements.
  • Work closely with the Team Leader and other relevant colleagues to create person-centered and CQC-compliant support plans.
  • Attend customer visits to introduce the service and support the customer in understanding the support approach.
  • Undertake risk assessments and encourage positive risk-taking approaches.
  • Liaise with health colleagues to raise medication concerns and seek appropriate instructions and guidance.
  • Work collaboratively with partners, including Health Teams, Care Homes, Care Agencies, and Hospitals.
  • Monitor and provide support to a small group of support workers to ensure their performance meets the required standards.
  • Participate in the appraisal of staff and contribute to the supervision of others.

Requirements

  • High level of relevant and practical experience acquired on.
  • Advanced understanding of relevant procedures and working practices.
  • Excellent ICT skills, including use of Microsoft applications and specialist systems.
  • Significant experience of working with clients and client groups with complex needs.
  • Proven ability to carry out client risk assessments and advise and guide clients to encourage development and access services.
  • Ability to build trust and confidence with clients, client groups, and colleagues.
  • Proven ability to interpret situations, analyze behaviors, and deliver interventions to achieve outcomes.
  • Proven ability to deliver training.

Qualifications

  • NVQ Level 4 or equivalent significant experience in a relevant field (or a commitment to undertake qualification).
  • Experience of supporting adults within a care environment.
  • HSE recognized First Aid at Work qualification or willingness to achieve a qualification in first aid.
  • Previous experience of contributing to the supervision of others or ability to demonstrate the required skills.
  • Up-to-date knowledge of relevant legislation and guidance in relation to working with and the safeguarding of adults.
  • Experience and current up-to-date knowledge of moving and handling procedures.
  • Well-developed interpersonal skills and ability to effectively communicate with people in a variety of ways and levels.
  • Good organizational skills.
  • Ability to prioritize tasks and work on own initiative against deadlines.
  • Ability to utilize a range of software, including electronic social care records.
  • Physically fit and able to perform all requirements of the job role.
  • Ability to work in a person-centered way to meet individual outcomes.
  • Fully fluent in spoken and written English.

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