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Customer Service Representative
1 month ago
We are seeking a friendly and proactive individual to provide exceptional customer service to our passengers. As a Railway Customer Service Representative, you will be the first point of contact for passengers, assisting with ticket purchases, travel inquiries, and station services.
Key Responsibilities:- Passenger Assistance: Provide prompt and courteous service to passengers, assisting with ticket purchases, travel inquiries, and station services.
- Information Services: Offer clear and accurate information regarding train schedules, platform locations, delays, and alternative travel options.
- Ticketing Support: Help passengers with ticket purchases, exchanges, refunds, and fare adjustments using ticketing systems.
- Customer Complaints: Handle passenger complaints and resolve issues in a timely and professional manner, escalating more complex concerns to management as necessary.
- Platform Support: Assist with crowd control, boarding procedures, and platform safety, ensuring an organised and safe environment for passengers.
- Lost & Found: Manage the lost and found service, recording and tracking lost items, and assisting passengers with their queries.
This is an exciting opportunity to work in a fast-paced environment and provide excellent customer service to our passengers. If you are a friendly and proactive individual who is passionate about delivering exceptional customer service, we would love to hear from you.
