Customer Service Representative

1 day ago


Boston, Lincolnshire, United Kingdom Austin Fraser Full time

Job Overview: Austin Fraser is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring the smooth delivery of our services.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also possess a strong understanding of customer service principles and practices.

Key Responsibilities:
  • Provide high-level customer service to candidates
  • Verify candidates' ID documents and book them in on the system
  • Maintain the integrity and security of tests in accordance with DVSA standards
  • Supervise and invigilate tests
  • Explain the test process to candidates and address any queries
  • Review tests and centre schedules
  • Perform daily opening and closing procedures
  • Ensure the centre meets individual candidate needs in line with the Equality Act and diversity policies
  • Handle and report incidents affecting candidate testing
Requirements:
  • A full UK driving license (although driving is not required for all locations)
  • Significant experience in providing high-quality customer service
  • Excellent attention to detail and accuracy
  • Ability to work under pressure and multitask
  • Experience working with diverse customer groups
  • Excellent judgment and decision-making skills
  • Flexibility in working hours and days, including evenings and weekends
  • Ability to remain calm and deal with confrontational candidates professionally
Benefits:

This role offers long-term employment stability and the satisfaction of assisting people at a key moment in their lives.

Estimated Salary:

£25,000 - £30,000 per annum



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