Customer Service Representative
1 day ago
Job Overview: Austin Fraser is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring the smooth delivery of our services.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also possess a strong understanding of customer service principles and practices.
Key Responsibilities:- Provide high-level customer service to candidates
- Verify candidates' ID documents and book them in on the system
- Maintain the integrity and security of tests in accordance with DVSA standards
- Supervise and invigilate tests
- Explain the test process to candidates and address any queries
- Review tests and centre schedules
- Perform daily opening and closing procedures
- Ensure the centre meets individual candidate needs in line with the Equality Act and diversity policies
- Handle and report incidents affecting candidate testing
- A full UK driving license (although driving is not required for all locations)
- Significant experience in providing high-quality customer service
- Excellent attention to detail and accuracy
- Ability to work under pressure and multitask
- Experience working with diverse customer groups
- Excellent judgment and decision-making skills
- Flexibility in working hours and days, including evenings and weekends
- Ability to remain calm and deal with confrontational candidates professionally
This role offers long-term employment stability and the satisfaction of assisting people at a key moment in their lives.
Estimated Salary:£25,000 - £30,000 per annum
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