Resident Support Specialist

4 days ago


Nottingham, Nottingham, United Kingdom Homes For Students Full time

We are looking for a skilled Resident Support Specialist to join our team at Homes for Students. This role offers the opportunity to work in a dynamic environment, supporting the well-being of our students and ensuring they have a positive living experience.

As a Resident Support Specialist, you will be responsible for handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. You will also operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries.

The ideal candidate will possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital.

About the Role:

  • Handling customer and visitor inquiries
  • Operating a professional helpdesk and telephone service
  • Providing accurate and appropriate advice and information
  • Maintaining accurate records and databases
  • Developing and implementing procedures to improve student experience

What We Offer:

  • A competitive salary of £25,000 per annum
  • Generous holiday package of 25 days plus bank holidays
  • Access to exclusive retail discounts
  • Cycle-to-work scheme
  • Charity days per annum

Homes for Students is an equal opportunities employer and welcomes applications from candidates of all backgrounds and communities.



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