Residence Manager Lead

3 weeks ago


Nottingham, Nottingham, United Kingdom Vita Student Full time

Job Description:

We are seeking an experienced Residence Manager to lead our student accommodation team in Nottingham. This is a fantastic opportunity to join Vita Student, the world's best student accommodation brand.

About the Role:

The successful candidate will be responsible for ensuring our residence meets the highest standards of service and amenities. You will work closely with the sales and marketing team to promote the residence and maintain occupancy levels.

Main Responsibilities:

  • Liaising with residents, completing building tours, maintaining customer databases, and resolving issues that may arise
  • Supporting the sales and marketing team to ensure the residence reaches occupancy and arrears are avoided
  • Conducting regular building compliance walks to ensure brand standards are met, health and safety issues are addressed, and items are in good working order
  • Overseeing the delivery of events across the residence
  • Maintaining the building's cleanliness and ensuring it is well-maintained, managing any issues with maintenance and housekeeping
  • Reporting to the management team
  • Building relationships with key stakeholders such as universities and local businesses

Requirements:

To be successful in this role, you will need to have:

  • Experience as a manager in a customer-facing industry
  • The ability to influence and develop relationships with both internal colleagues and external clients
  • High personal standards and attention to detail
  • Excellent planning and organisational skills
  • Self-motivation and flexibility
  • A passion for delivering exceptional service to residents

What We Offer:

  • Your birthday day off
  • Recognition programs
  • Opportunities for career progression
  • Team parties/events
  • Pension scheme
  • A Perkbox account with access to hundreds of perks
  • Access to a 24/7 Employee Assistance Programme

About Vita Student:

Vita Student is the world's best student accommodation brand, created by Vita Group. Our mission is to create environments where people can thrive.



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