Customer Experience Director

23 hours ago


Yatton, North Somerset, United Kingdom Doubletree By Hilton Cadbury House Full time
About the Role

We are seeking a dynamic and results-driven Front Office Manager to join our team at Doubletree By Hilton Cadbury House in Bristol. As a key leader in our Front Office department, you will be responsible for driving revenue growth, improving guest satisfaction, and maintaining operational excellence.

Main Objectives
  • Increase revenue through effective upselling and cross-selling techniques.
  • Improve guest satisfaction ratings by exceeding expectations.
  • Maintain high levels of operational efficiency and productivity.
  • Lead and develop a high-performing team to achieve business objectives.
Requirements and Qualifications
  • A minimum of 1 year of experience as a Hotel Reception Manager.
  • Excellent communication, leadership, and analytical skills.
  • Proven track record of driving revenue growth and improving guest satisfaction.
  • Strong knowledge of hospitality industry trends and best practices.
Salary and Benefits

The salary for this role is approximately £31,000 per year, with additional benefits including discounted or free food, free parking, gym membership, and on-site parking.



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