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Customer Service Representative

2 months ago

Amersham, Buckinghamshire, United Kingdom CPI SELECTION Full time
Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at CPI SELECTION. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service, resolving issues, and building strong relationships with our clients.

Key Responsibilities:

  • Provide platinum-level customer service, ensuring every customer feels valued and supported.
  • Resolve customer issues efficiently and effectively, using a non-judgmental approach.
  • Develop strong relationships with customers through positive and outgoing communication.
  • Work collaboratively with the team to achieve service delivery goals.
  • Utilize CRM system (Zendesk) and other tools to manage customer interactions.
  • Perform administrative tasks, such as data entry and report generation.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office, particularly Word and Excel.
  • Ability to work flexible hours, including evenings and weekends.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].