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Dynamic Floor Supervisor
2 months ago
Key Responsibilities:
* Ensure the efficient running of the shop floor, achieving high levels of customer service, sales, and profit.
* Support the management team in managing all personnel, product, and merchandising functions, business processes, and results for the store.
* Communicate with staff daily on individual sales goals, key performance indicators, store results, product sales, and other information to provide unparalleled service and achieve results.
* Hold 'one minute meetings' at the end of employees' shifts, summarizing their performance results, providing constructive feedback, and recognition.
* Execute and model company-established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
* Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour, and units per transaction.
* Respond to and communicate with the Store Manager on all competitors and community information that could impact company business.
* Focus staff on the importance of quality relationships with internal and external customers.
* Effectively manage customer complaints in a timely and effective way.
* Analyze store-level reports and create action plans to improve results.
* Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
About You:
* You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
* You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
* You will be energetic and authentic, showing a clear presence on the shop floor.
* You'll approach all issues with a 'can do' approach and act with initiative to find in-store solutions.
About What We Offer:
At PVH Corp., we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.
", "ul": [{"li": "You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand."}, {"li": "You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements."}, {"li": "You will be energetic and authentic, showing a clear presence on the shop floor."}, {"li": "You'll approach all issues with a 'can do' approach and act with initiative to find in-store solutions."}]
