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Quality Assurance Manager

1 month ago

Hounslow, Greater London, United Kingdom DO & CO Full time
Job Title: Technical Manager

We are seeking a highly skilled Technical Manager to join our team at DO&CO. As a key member of our production unit, you will be responsible for ensuring the highest quality standards in our luxury airline catering services.

Key Responsibilities:
  • Develop and implement quality control processes to ensure compliance with internal, external, legal, and customer requirements.
  • Collaborate with the QA Team to ensure that all products meet superior quality standards.
  • Investigate and resolve non-conformances, customer complaints, and root cause analysis.
  • Monitor departmental KPIs and develop a quality culture within the team.
  • Provide leadership and direction to ensure team members are engaged, focused, developed, and delivering to their potential.
  • Maintain third-party certification and stay up-to-date with relevant legislation.
  • Work closely with Supply Chain and Operations to introduce new raw materials, packaging materials, and products.
  • Deliver customer complaint information and other monthly reports as requested by internal and external stakeholders.
Requirements:
  • HACCP Level 4 and Food Safety Level 4 qualifications.
  • Degree in food science or a relevant discipline.
  • Food industry experience with a comprehensive understanding of High Care operations.
  • Proven leadership and team management experience.
  • Strong knowledge of food law, legislation, and regulations for the UK.
  • Computer literacy and good data management skills.
  • Results-focused and able to influence others.
  • Confident communicator across all levels.
  • Building relationships with customers as the first point of contact for food safety.
  • Ability to work well under pressure and meet tight deadlines.
  • Strong organizational skills to meet the demands of a 24/7 business.
  • Flexibility to work hours as required.
What We Offer:
  • Competitive salary.
  • Refer a Friend Scheme.
  • On-Site Free Meals.
  • In-house training opportunities.
  • A business where you can have a real impact.
  • Genuine career development opportunities.
  • The opportunity to work with a leading player in the luxury global gourmet entertainment market.

DO&CO is an equal opportunity employer. We welcome applications from all qualified candidates without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.