Account Executive
4 weeks ago
About the Role
We are seeking a highly skilled Account Manager to join our team at Radius. As an Account Manager, you will be responsible for delivering a proactive Contact Strategy to our customer base, driving upselling and cross-selling, and implementing a retention strategy to reduce churn.
Your Key Responsibilities
- Develop and execute a proactive Contact Strategy to ensure exceptional customer service
- Identify opportunities for upselling and cross-selling, and build a sustainable pipeline
- Implement a retention strategy to reduce churn and maintain customer satisfaction
- Provide accurate business reporting to stakeholders, including Line Managers
- Establish positive relationships with customers and colleagues, and demonstrate a professional and proactive approach
What We're Looking For
- Excellent communication and interpersonal skills
- Proven account management experience, with a focus on customer satisfaction and retention
- Knowledge and experience in dealing with customer queries and issues, and the ability to resolve them effectively
- Telecoms experience in a B2B or B2C campaign, with a focus on sales and customer success
About Us
Radius is a fast-growing organisation that values innovation, agility, and drive. We are committed to building a working environment that is inclusive, innovative, and empowering. Our Senior Management team is approachable and accessible, and we are committed to equal opportunities for all.
Why Join Us?
If you're passionate about delivering exceptional customer service and driving business growth, we'd love to hear from you. We are open to applications from varied backgrounds, and we are committed to creating a diverse and inclusive workplace.
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