Duty Manager

4 weeks ago


Eastbourne, East Sussex, United Kingdom Wave Leisure Trust Full time

Job Title: Duty Manager

The Duty Manager plays a crucial role in ensuring the smooth operation of our leisure centres. As a key member of the Wave Leisure Trust team, you will be responsible for leading and motivating your teams to deliver exceptional customer service and achieve high results.

Key Responsibilities:

  • Supervise staff to deliver high-quality services and meet targets.
  • Lead teams to respond to changing priorities and maintain a safe and efficient environment.
  • Provide exceptional customer service and ensure a friendly and welcoming atmosphere.

Person Specification:

  • Customer-focused with a passion for delivering exceptional service.
  • Driven and enthusiastic with a can-do attitude.
  • Pro-active and able to work effectively in a team.

Qualifications and Experience:

  • National Pool Lifeguard Qualification (NPLQ) or ability to obtain.
  • Previous experience in a customer-focused service delivery environment.

Skills and Abilities:

  • Strong interpersonal skills with the ability to adapt communications.
  • Good organisational skills with excellent time management.
  • Leadership and coaching experience with a focus on developing staff.

Working for Wave Leisure Trust:

  • Opportunity to work in a dynamic and supportive team environment.
  • Chance to develop your skills and experience in a customer-focused leisure centre setting.

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