Duty Manager
4 weeks ago
Job Title: Duty Manager
The Duty Manager plays a crucial role in ensuring the smooth operation of our leisure centres. As a key member of the Wave Leisure Trust team, you will be responsible for leading and motivating your teams to deliver exceptional customer service and achieve high results.
Key Responsibilities:
- Supervise staff to deliver high-quality services and meet targets.
- Lead teams to respond to changing priorities and maintain a safe and efficient environment.
- Provide exceptional customer service and ensure a friendly and welcoming atmosphere.
Person Specification:
- Customer-focused with a passion for delivering exceptional service.
- Driven and enthusiastic with a can-do attitude.
- Pro-active and able to work effectively in a team.
Qualifications and Experience:
- National Pool Lifeguard Qualification (NPLQ) or ability to obtain.
- Previous experience in a customer-focused service delivery environment.
Skills and Abilities:
- Strong interpersonal skills with the ability to adapt communications.
- Good organisational skills with excellent time management.
- Leadership and coaching experience with a focus on developing staff.
Working for Wave Leisure Trust:
- Opportunity to work in a dynamic and supportive team environment.
- Chance to develop your skills and experience in a customer-focused leisure centre setting.
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