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Duty Manager

1 month ago

Eastbourne, East Sussex, United Kingdom Wave Leisure Trust Full time

Job Title: Duty Manager

The Role in Context

Wave Leisure Trust is seeking a highly motivated and customer-focused Duty Manager to join our team at Hillbrow Health & Wellbeing. As a key member of our centre management team, you will be responsible for providing a friendly, safe, and efficient service to all our customers.

Key Responsibilities

  • Lead and motivate your teams to deliver excellence in all areas of operating a busy centre.
  • Supervise staff, ensuring they meet targets and respond to changing priorities.
  • Develop and implement effective customer service strategies to enhance customer experience.
  • Collaborate with colleagues to achieve centre goals and objectives.

Person Specification

Disposition (Essential)

  • Customer-focused with a passion for delivering exceptional service.
  • Driven and enthusiastic with a 'can-do' attitude.
  • Pro-active with strong interpersonal skills.
  • Team player with excellent time management skills.

Experience (Essential)

  • Previous experience of staff supervision and team leadership.
  • Ability to calculate figures for a wide range of applications.

Qualifications (Essential)

  • National Pool Lifeguard Qualification (NPLQ) or ability to obtain.

Skills (Essential)

  • Strong leadership and coaching skills.
  • Excellent communication and interpersonal skills.
  • Good organisational skills with ability to prioritise tasks.

Other (Essential)

  • Flexibility to adapt to changing demands of the business.
  • Ability to follow Wave Leisure Trust policies and procedures.