Customer Service and Store Assistant

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom British Heart Foundation Full time

At the British Heart Foundation, we are committed to funding lifesaving research into heart and circulatory diseases. Our volunteers play a vital role in helping us achieve this goal.

This role is an excellent opportunity for individuals who enjoy working with people, have strong communication skills, and are comfortable using technology. As a Customer Service and Store Assistant, you will be the first point of contact for customers, providing support and assistance with their queries.

You will work closely with the store team to provide exceptional customer service, handling face-to-face, phone, and online enquiries. This will include processing donations, explaining our Gift Aid scheme, and arranging collections via our local van teams. You will also use our online collections request system to process booking requests.

In addition to customer-facing duties, you will assist with reception and front-of-house tasks, including helping around the cashier desk. Accurate completion of administrative procedures is also an essential part of this role.

This is a busy and dynamic role that requires someone who is calm, collected, and happy to chat on the phone. If you are a people person who enjoys working in a fast-paced environment, this could be the ideal opportunity for you.

We offer a range of benefits to our volunteers, including:

  • A 25% discount on donated goods and 10% discount on new goods in our shops
  • Unlimited, free, and confidential support by Retail Trust
  • Access to training and development
  • Reasonable travel expenses reimbursed
  • Refreshments available
  • Volunteer certificates, references, and long service awards provided
  • Access to discounts with other retailers

Please note that this is an unpaid voluntary position, and we are unable to accept volunteers under 16 or with unspent criminal convictions.


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