Product Adoption Specialist
5 days ago
We are seeking a highly skilled Product Adoption Specialist to join our team at Optimizely. As a key member of our customer success team, you will be responsible for driving the adoption of our products and ensuring customers achieve the full potential of their Optimizely solutions.
You will work closely with our Product, Customer Success, Onboarding/Education, and Professional Services teams to drive outcome-focused value to our customers and increase renewal rates.
In this role, you will have the opportunity to leverage your experience in consultative customer service/sales, solution optimization, and strong project management to make a meaningful impact on our customers' success.
Key Responsibilities- Drive the adoption of our products and ensure customers achieve the full potential of their Optimizely solutions.
- Work closely with cross-functional teams to drive outcome-focused value to customers and increase renewal rates.
- Leverage experience in consultative customer service/sales, solution optimization, and strong project management to make a meaningful impact on customers' success.
- Become a subject matter expert in the full range of use cases for one of our products.
- 2+ years of experience in customer consultation, professional services consulting, product solution optimization, or product adoption.
- Strong collaboration and communication skills at all levels of an organization.
- Able to successfully manage and execute on projects end-to-end in a fast-paced, dynamic environment.
- Experience documenting activities within a customer success/ticketing platform (Gainsight and Cantata experience preferred).
- Able to work on projects of diverse scope that require analysis or evaluation of a variety of factors/data/situations.
The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.
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Therapeutic Adoption Support Specialist
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Digital Adoption Specialist
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Enterprise Digital Adoption Specialist
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AI Adoption Specialist
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