Ad Adoption Specialist

4 days ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

We are seeking a skilled Ad Adoption Specialist to join our team at Smartly. As an Agency Customer Success Manager, you will play a key role in driving the adoption of our platform among valued agency customers. Your primary responsibility will be to scope and drive successful product adoption and grow agency engagement.

The ideal candidate will have advanced knowledge of social advertising (Meta, Pinterest, Snapchat, TikTok) and possess 4+ years of relevant experience in a customer success or similar customer-facing function. You should also be highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.

As a results-driven individual with a bias for action and collaboration, you will be responsible for:

  • Collaborating effectively across functions to drive alignment on how resources will fuel growth initiatives
  • Be the voice of agencies to inform our product roadmap
  • Help Smartly build a world-class Agency Customer Success organization

In return for your expertise, we offer a competitive salary of approximately $85,000 per year, depending on location and experience. Additionally, you will enjoy a range of benefits, including hybrid working arrangements and opportunities for professional growth and development.

If you are a self-driven, entrepreneurial individual with a passion for ad adoption and a drive to succeed, we encourage you to apply for this exciting opportunity.



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