Customer Service Team Lead

4 weeks ago


Chorley, United Kingdom GK Recruitment Ltd Full time

GK Recruitment Ltd is a major health tech provider dedicated to making a difference in the lives of our customers.

We are currently seeking a highly skilled Service Desk Manager to join our team.

As a Service Desk Manager, you will be responsible for improving service delivery, improving processes within an agile environment, and improving and developing your support & delivery team members.

The ideal candidate will have a passion for service delivery improvement, excellent communication skills, and the ability to work in a fast-paced environment.

We offer a competitive salary of £45,000 - £55,000 per year, plus benefits and career progression opportunities.

Our company culture values collaboration, innovation, and customer satisfaction, and we strive to create a positive and supportive work environment for all our team members.

If you are a motivated and results-driven individual who is passionate about service delivery, we encourage you to apply for this exciting opportunity.

Key responsibilities:

  • Improve service delivery and reduce customer complaints
  • Develop and implement process improvements within an agile environment
  • Coach and develop team members to improve their skills and performance

Requirements:

  • Proven experience in a service desk or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What we offer:

  • Competitive salary of £45,000 - £55,000 per year
  • Benefits package including health insurance, retirement plan, and paid time off
  • Career progression opportunities and professional development

How to apply:

If you are a motivated and results-driven individual who is passionate about service delivery, please submit your application, including your resume and a cover letter, to our online application portal.



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