Customer Service Team Lead
4 weeks ago
GK Recruitment Ltd is a major health tech provider dedicated to making a difference in the lives of our customers.
We are currently seeking a highly skilled Service Desk Manager to join our team.
As a Service Desk Manager, you will be responsible for improving service delivery, improving processes within an agile environment, and improving and developing your support & delivery team members.
The ideal candidate will have a passion for service delivery improvement, excellent communication skills, and the ability to work in a fast-paced environment.
We offer a competitive salary of £45,000 - £55,000 per year, plus benefits and career progression opportunities.
Our company culture values collaboration, innovation, and customer satisfaction, and we strive to create a positive and supportive work environment for all our team members.
If you are a motivated and results-driven individual who is passionate about service delivery, we encourage you to apply for this exciting opportunity.
Key responsibilities:
- Improve service delivery and reduce customer complaints
- Develop and implement process improvements within an agile environment
- Coach and develop team members to improve their skills and performance
Requirements:
- Proven experience in a service desk or customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What we offer:
- Competitive salary of £45,000 - £55,000 per year
- Benefits package including health insurance, retirement plan, and paid time off
- Career progression opportunities and professional development
How to apply:
If you are a motivated and results-driven individual who is passionate about service delivery, please submit your application, including your resume and a cover letter, to our online application portal.
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