Apprenticeship Relationship Manager

4 weeks ago

London, Greater London, United Kingdom Hirespace Full time
Job Summary

We are seeking a skilled Relationship Manager to join our team at Hire Space. As a key point of contact for our top client accounts, you will be responsible for building value and increasing revenue through exceptional service and communication.

You will manage your own accounts, driving value and increasing revenue, while serving as an inspiration to your team and colleagues. As an ambassador for Hire Space, you will represent the company at events and build relationships with venues, suppliers, and clients.

Key responsibilities include:

  • Managing events for the full event calendar for your accounts
  • Increasing our share of wallet by ensuring we work on as many client events as possible
  • Providing exceptional customer service to your accounts at all times
  • Increasing our spend-per-account through building strong relationships
  • Undertaking discovery qualification throughout all interactions
  • Following account management processes to ensure clients receive the best service
  • Increasing share of spend and frequency of clients through face-to-face meetings and CRM support
  • Keeping the CRM up to date with information for key accounts
  • Qualifying early stage accounts for suitability for our services
  • Liaising with other suppliers as required by clients
  • Maintaining a high level of industry knowledge and expertise

Requirements:

  • Experience in relationship or account management with a strong record of driving revenue and client satisfaction
  • Proactive, solutions-focused communicator with a passion for building lasting client relationships
  • Thrives in a fast-paced, dynamic environment and is passionate about delivering outstanding customer service

What's on offer:

  • Up to £42k salary (inc commission)
  • £30k-£32k starting base salary
  • Monthly uncapped commission
  • Generous quarterly target-based bonuses
  • Enhanced company pension contributions
  • Level 3 Medicash Health Plan
  • 4 weeks Company Paid Sick Leave
  • Mental Health Leave
  • 32 days holiday allowance
  • 3pm Friday finishes during BST
  • Tech and Cycle Schemes
  • Access to wellbeing Platform Juno
  • Exceptional maternity and paternity benefits
  • Regular team socials and monthly team lunches
  • Bespoke professional development plans
  • £200 Home office spending allowance
  • Regular free nights out in London's most exciting venues
  • Access to free Independent wellbeing coaching and therapy sessions
Logistics

This is a hybrid/in-person role. You will be required to work from our Central London office location or on client site visits flexibly at least 2 days per week.

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