Customer Engagement Specialist

4 weeks ago

Lancashire, United Kingdom Ecolab Full time
About Ecolab

Ecolab is a trusted partner of farmers and food professionals. Our company believes that hygiene is health, and that health is key to more profitability and sustainability.

We build solid relationships with our customers, offering them continuous support. Our range of products is designed for specific purposes, and we provide advice tailored to each situation and every step in the chain.

Job Description

You will help us deliver critical insights and innovative solutions to our customers. This role ensures our global animal health mission: Enabling animal health to deliver a more sustainable and safer food supply, worldwide.

In this position, you will learn and grow, shape your future, make an impact, and quickly see the importance of your work. You will join a company with a worldwide reach, a clear purpose, and ambitious growth plans.

After intensive training on products, Dairy Hygiene, Biosecurity, and our Animal Health approach, you will be responsible for sales management of our Partners in your area.

Key Responsibilities

  • Manage the Sales Budget of the Animal Health Accounts in UK, aiming for double-digit growth rates.
  • Improve the skills of the sales teams and technical team from local partners through professional trainings and field visits at key accounts.
  • Provide technical support by answering all types of technical questions related to our products and biosecurity, proposing solutions (with support from our Global Animal Health Technical Support and Product Management teams).
  • Offer commercial guidance such as follow-up on pricing, orders, together with our Customer service team.
  • You will report to the UKIE Global Animal Health Divisional Manager, establishing your action plan and sales targets based on agreed strategies. You will introduce new products, prepare strategic discussions on how to grow the business, etc.
  • Build and maintain strong, long-term relationships with your partners in your territory.
Requirements

To succeed in this role, you will need:

  • An in-depth knowledge of animal production/farming, specifically dairy production or the health/nutritional field.
  • A minimum third-level qualification in Animal/Food Science, Veterinary, Nutrition, or Bioengineering.
  • Dynamic working experience, entrepreneurial mindset, and willingness to travel 60% of your time within your territory.
  • Based in central England, with the ability to travel and stay in other areas as required.
Benefits

This role offers:

  • The opportunity to take on meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
  • The ability to make an impact and shape your career with a company passionate about growth.
  • The support of an organization committed to diversity and inclusion.
  • Investment in your training, development, and qualifications.
  • 25 days' holiday plus 8 bank holidays.
  • 4% Flexible Benefits.
  • Pension and 4x annual salary Life Assurance benefits.
  • Opportunity to purchase company shares.
  • A long-term career within a business recognizing talent for progress, inclusive of global opportunities.

Ecolab values diversity and inclusion. We are on a journey to create a workplace where every associate can grow and achieve their best. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we do not discriminate against any associate or applicant because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity, and expressions, genetic information, marital status, age, or disability.

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