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Client Relationship Manager

2 months ago

Twickenham, United Kingdom Freedom People Full time
About the Role

This is a key position within our organization, responsible for maintaining and nurturing long-term relationships with our clients. As an Account Manager, you will be the primary point of contact for our clients, overseeing their recruitment needs and ensuring successful client engagement.

Key Responsibilities
  • Client Relationship Management:
    • Serve as the primary contact for assigned clients, developing strong relationships.
    • Understand client needs, company culture, and hiring goals to effectively match them with qualified candidates.
    • Ensure high levels of client satisfaction through regular communication and feedback.
  • Process Management:
    • Oversee the entire recruitment lifecycle, from understanding client needs to final placement of candidates.
    • Work closely with the recruitment team to deliver high-quality candidates within the agreed time frames.
    • Ensure that client requirements are met efficiently by collaborating with internal recruitment consultants.
    • Regularly update clients on recruitment progress, providing reports and insights on hiring trends.
  • Project Coordination:
    • Coordinate recruitment projects and initiatives, ensuring they are completed on time and within budget.
    • Manage the hiring needs of multiple clients simultaneously while maintaining attention to detail and quality.
  • Market Insights & Advisory:
    • Provide clients with market insights, salary benchmarking, and recruitment trends within their industry.
    • Offer advice on talent acquisition strategies, diversity hiring, and workforce planning.
Key Requirements
  • Proven experience as an Account Manager or in a similar client-facing role within the recruitment industry.
  • A deep understanding of recruitment practices, talent acquisition, and the hiring lifecycle.
  • Experience in managing multiple clients and accounts simultaneously.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong project management skills with a detail-oriented approach.
  • Proficient in recruitment software, Job Boards, CRM tools, and MS Office.
Personal Attributes
  • Driven to exceed client expectations.
  • Adaptable and able to thrive in a dynamic and evolving environment.
  • High degree of professionalism and ethical standards.