Retail Store Manager
4 weeks ago
At Aveda, we're on a mission to deliver exceptional customer experiences and drive business growth. We're seeking a highly skilled and ambitious Retail Store Manager to lead our team in Bournemouth and drive success.
This is an exciting opportunity for a results-driven leader to take charge of our store, develop and execute a business plan, and drive sales growth. As a Retail Store Manager, you'll be responsible for creating an engaging store environment, coaching and developing a high-performing team, and delivering exceptional customer service.
You will have full accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management. You will also be responsible for managing the store's inventory, facilities, and cash reconciliation.
We're looking for a charismatic and inspirational leader who can drive business growth, develop and motivate a team, and deliver exceptional customer experiences. If you're a self-starter with a flair for business planning, a passion for coaching others, and a drive for success, this could be the perfect opportunity for you.
As a Retail Store Manager with Aveda, you'll have the opportunity to progress further within the beauty industry, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing. You'll also be part of a culture that values diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Key Responsibilities:
- Develop and execute a business plan to drive sales growth and customer engagement
- Lead and develop a high-performing team to deliver exceptional customer experiences
- Manage store operations, including inventory, facilities, and cash reconciliation
- Deliver results-driven sales and customer service strategies
- Collaborate with cross-functional teams to drive business growth and customer engagement
- Develop and maintain relationships with customers, suppliers, and partners
- Provide coaching and training to team members to develop their skills and knowledge
To be successful in this role, you'll need:
- Proven retail management experience preferably within the cosmetics industry
- The ability to provide inspirational, authentic, and personalized customer service
- Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. We also offer a comprehensive benefits package, including pension scheme, life insurance, and employee discounts.
Aveda is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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