Team Leader

2 days ago


York, York City, United Kingdom Nestlé SA Full time
Nestlé SA Job Title: Service Delivery Director

Salary range: £38,000 - £45,000 per annum

We are looking for a highly experienced professional to lead our Customer Relations Centre Team. In this role, you will be responsible for fostering team development and continuously seeking innovative ways to enhance customer interactions.

Your key responsibilities will include:

  • Developing and maintaining the knowledge base to ensure accurate and up-to-date resources for customer support.
  • Driving operational processes and ensuring they meet our quality standards, procedures and compliance rules.
  • Contributing to customer service excellence through continuous idea generation and process improvement.
  • Coaching and developing team members to deliver exceptional customer experiences and services.

In return, you can expect a competitive salary, benefits package and pension scheme. You will also receive 25 days holiday plus bank holidays and an additional 12 days flex leave to take annually.


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