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Field Services Specialist
2 months ago
Job Overview
Expert Executive Recruiters (EER Global) is seeking a highly skilled Field Services Specialist to join our team. As a Field Services Specialist, you will provide technical support and maintenance services for our clients' medical devices.
Key Responsibilities
- Provide remote and on-site technical support for clients, including troubleshooting, diagnosing, and resolving issues.
- Perform global field installations and repairs, and monitor and schedule preventive maintenance on all direct customer devices.
- Test software updates and conduct regression testing.
- Become a subject matter expert on all of our company's existing and future products.
- Manage our department's knowledge base and documentations, interfacing with production, and coordinate continuing education with our Technology Group.
- Be available for on-call responsibilities to attend to technical issues outside regular business hours.
- Domestic and international travel (20-40%).
Requirements
- MUST: Associate Degree or Technical Certificate.
- MUST: At least two years' experience in a field engineer, customer engineer, technical support, help desk, or customer service role.
- MUST: 2+ years of experience with Linux OS.
- MUST: Basic network concepts understood (DHCP, DNS, IPv4).
- MUST: Knowledge of WAN and LAN Concepts, interfaces, protocols, and topology.
- MUST: Computer, electronics, and optics troubleshooting and repair.
- ADV: Experience with SQL, Python, C, or C++.
- ADV: Experience with Jira.
- ADV: Experience with medical devices, robotics, or semi-conductors.
