Complaints Quality Manager

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Tide Recruitment Full time
Job Title: Director of Quality

Tide Partnership is seeking an experienced Director of Quality to join their team. As a key member of the leadership team, you will be responsible for driving quality improvement, maintaining compliance, and enhancing resident care across multiple sites.

Key Responsibilities:
  • Conduct regular compliance audits and quality reviews to ensure high standards of care are maintained.
  • Develop and implement quality improvement strategies to enhance resident care and experience.
  • Provide coaching and mentorship to Clinical Services Managers and Dementia Care Managers to ensure a strong clinical training program is in place.
  • Oversee quality assurance initiatives and lead the implementation of clinical strategies to ensure all homes deliver person-centred care in line with best practices and national standards.
Requirements:
  • Registered Nurse with a valid NMC PIN.
  • Extensive clinical/medical knowledge with experience in quality assurance and compliance within a healthcare setting.
  • Strong understanding of CQC standards and regulatory frameworks.
  • Proven experience in conducting audits and developing quality improvement strategies.
Benefits:
  • Car Allowance
  • Generous Leave Entitlement: Up to 30 days annual leave, starting at 25 days + 8 bank holidays (depending on length of service)
  • Private Medical Insurance: Workplace pension with matching contributions and private medical insurance
  • Staff Wellbeing: Employee Assistance Programme, occupational health support, and wellbeing services
  • Recognition & Rewards: Staff recognition scheme, refer a friend incentive, and 'Blue Light' discount scheme eligibility
  • Career Development: Ongoing training and career development opportunities
  • Additional Benefits: Life Assurance Scheme, cycle to work scheme, study support, and long service awards
Travel:

The successful candidate will need to be able to travel frequently across the South East region. A full driving licence and access to your own vehicle are essential.



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