Robotics Support Specialist
3 days ago
About Amazon Robotics
">Amazon Robotics is a global team of robotic systems specialists across the US, EU, and APAC. We are continuing to grow our presence in London to support our 24/7 global coverage.
">The Role:
">In this remote technical support position, you will provide assistance to our on-site robotics technicians and engineers through tickets, phone, and chat. To set you up for success, we offer comprehensive internal training, hands-on mentorship both onsite and remotely, and additional training at customer locations.
">BASIC QUALIFICATIONS
">- A relevant Bachelor's degree, or an equivalent combination of education and experience.
- Three years of technical support experience supporting enterprise systems, platforms, or applications in a first-line (or above) operations team.
- Excellent verbal and written communication skills, including communication to various levels of customers/leadership and experience with authoring product knowledge base content.
- Demonstrated proficiency with Linux and running SQL queries.
PREFERRED QUALIFICATIONS
">- A Master's degree in a relevant technical field.
- Active technical certifications in one or more relevant technical fields.
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language, with previous experience automating tasks via scripts.
Salary Range: £60,000 - £80,000 per annum, depending on experience.
">Additional Information: As a System Troubleshooter at Amazon Robotics, you will work collaboratively with cross-functional teams to resolve complex issues and improve our processes. Your strong problem-solving skills, combined with your technical expertise, will enable you to make a significant impact on our team's success.
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