Account Director

2 weeks ago

Irvine, North Ayrshire, United Kingdom Boldyn Networks Full time

Empowering Programs, Enabling Clients, Inspiring Progress

About the role

We're seeking a results-driven leader to foster strong client relationships and drive growth through effective account management strategies. As a key member of our team, you'll play a pivotal role in shaping client engagement strategies, collaborating with cross-functional teams, and ensuring the success of programs that elevate our position in the industry.

What you'll be doing

As part of our Operations Organization, you'll help ensure account strategy and client engagement goals are met. Cross-functional teams will rely on your expertise to achieve performance metrics, risk mitigation, and resource allocation. You'll be a pivotal part of the team focused on enterprise-level hospitality properties.

  • Responsible for the program management of premium WiFi service serving a portfolio of hospitality properties
  • Act as the primary account manager for the client, maintaining relationships across the portfolio and serving as the point of contact for customers
  • Conduct regular performance reviews with client stakeholders
  • Manage contractual commitments to the client
  • Create account strategies to develop new business opportunities with clients
  • Oversee program deliverables, deadlines, and budgets
  • Deliver internal readouts to leadership on progress, client relations, financial, and operating performance
  • Work closely with operations and engineering to ensure alignment of customer expectations and service delivery
  • Responsible for new account development and maintaining and growing our base through cross-selling, upselling, renewal, and retention
  • Works across groups, aligning internal team members and external stakeholders while serving as program manager for multiple technology projects; and performs related duties as required

What you'll bring

We're looking for someone who genuinely cares about the welfare of our team. You'll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. You will also have some of the following:

  • Bachelor's Degree required with a minimum of 8 years experience in account management and program management
  • Experience in technology sectors such as WiFi, wireless, ISP services, DAS, private network management
  • Experience in hospitality or convention industries preferred
  • Strong client interaction skills and an ability to cultivate strong trusting relationships
  • Superior skills in business analysis, process development, and creative problem-solving
  • Strong presentation skills and able to communicate professionally in response to customer requests and complaints
  • Must be comfortable interacting at all levels within customer organizations

About us

At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.

We also offer:

  • Salary: $130,000 - $150,000 per year
  • Annual Bonus: 20%
  • Thousands of LinkedIn Learning courses
  • Flexible working opportunities
  • Competitive benefit packages
  • Parental leave with up to 20 weeks paid at full salary
  • Vacation starting at 15 days increasing with length of service
  • 10 days paid sick leave
  • 4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives, and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

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