CRM Manager

4 weeks ago

Derbyshire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled CRM Manager to join our team at Frasers Group. As a key member of our marketing team, you will be responsible for developing and implementing effective CRM strategies to drive customer engagement and retention.

Key Responsibilities
  • Develop and execute CRM plans to increase customer value and retention
  • Manage and support the team in implementing test and learn plans to improve CRM communications
  • Collaborate with the CRM Executive to optimize all CRM activities across the group
  • Use customer data and insights to design and optimize segmentation and content approaches for personalized customer journeys
  • Develop and lead the team to plan and deliver omni-channel journeys utilizing customer-data based segmentation and propensity models
  • Embed a data-driven approach to CRM, utilizing segmentation, lifetime value, intent, and next best action modeling
  • Deliver weekly and monthly reports on CRM campaigns and database performance
  • Own the relationship with the email service provider and optimize the platform to its full potential
Requirements
  • Previous experience in a similar role working with customer databases in a numerate and analytical capacity
  • Strong leadership skills and management experience
  • Broad knowledge of CRM platforms, ESPs, and marketing automation programs
  • A self-starter mindset with the ability to work under minimal supervision and guidance
  • Results-driven and delivery-focused, with enthusiasm, energy, and determination to achieve results
  • Highly numerate with the ability to manage, manipulate, and gain meaningful insights and actions from large data sets
About Us

Frasers Group is a leading retail company that is rethinking the retail experience through digital innovation and unique store experiences. We are committed to elevating the lives of our customers with access to the world's best brands and experiences.

We are a company that values our people and offers a wide range of benefits and perks, including a benefits package, reward and recognition programs, and opportunities for career growth and development.

Join us in our mission to build the world's most admired and compelling brand ecosystem.

  • CRM Manager

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Frasers Group. As a key member of our marketing team, you will be responsible for developing and implementing effective CRM strategies to drive customer engagement and retention.Key ResponsibilitiesDevelop and execute CRM strategies to increase customer value and retentionManage...

  • CRM Manager

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Frasers Group. As a key member of our marketing team, you will be responsible for developing and implementing effective CRM strategies to drive customer engagement and retention.Key ResponsibilitiesDevelop and execute CRM strategies to increase customer value and retentionManage...

  • CRM Manager

    4 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    Job Title: CRM ManagerAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a CRM Manager, you'll play a crucial role in elevating the retail experience for our consumers.About the RoleWe're seeking a highly numerate and analytical CRM Manager to lead our customer relationship management strategy. You'll be...

  • CRM Manager

    4 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    Job Title: CRM ManagerAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a CRM Manager, you'll play a crucial role in elevating the retail experience for our consumers.About the RoleWe're seeking a highly numerate and analytical CRM Manager to lead our customer relationship management strategy. You'll be...

  • CRM Manager

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    Job Title: CRM ManagerAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a CRM Manager, you'll play a crucial role in elevating the retail experience for our customers.About the RoleWe're seeking a highly skilled CRM Manager to join our team. As a key member of our marketing department, you'll be responsible...

  • CRM Manager

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    Job Title: CRM ManagerAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a CRM Manager, you'll play a crucial role in elevating the retail experience for our customers.About the RoleWe're seeking a highly skilled CRM Manager to join our team. As a key member of our marketing department, you'll be responsible...

  • CRM Manager

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Frasers Group. As a key member of our marketing team, you will be responsible for developing and implementing effective CRM strategies to drive customer engagement and retention.Key ResponsibilitiesDevelop and execute CRM strategies to increase customer value and retentionManage...

  • CRM Manager

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Frasers Group. As a key member of our marketing team, you will be responsible for developing and implementing effective CRM strategies to drive customer engagement and retention.Key ResponsibilitiesDevelop and execute CRM strategies to increase customer value and retentionManage...

  • CRM Manager

    2 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About Frasers GroupFrasers Group is a leading retail company that is rethinking the way it operates. Through digital innovation and unique store experiences, we are serving our customers with the world's best sports, premium, and luxury brands globally.We are a company that is driven by our mission to build the world's most admired and compelling brand...

  • CRM Operations Manager

    1 week ago

    Derbyshire, United Kingdom Frasers Group Full time

    Career Opportunity: CRM ManagerAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.We're seeking a CRM Manager to join our...

  • CRM Strategy Manager

    2 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    Customer Relationship Manager - Data DrivenAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.We're building the world's...

  • CRM Specialist

    2 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    Job Title: CRM ExecutiveAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a CRM Executive, you'll play a crucial role in building stronger relationships with our customers, increasing engagement and retention, and driving customer value through effective CRM strategies and data-driven insights.Key...

  • CRM Specialist

    4 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Executive to join our team at Frasers Group. As a key member of our digital marketing team, you will be responsible for building and maintaining strong relationships with our customers, increasing engagement and retention, and driving customer value through effective CRM strategies and data-driven...

  • CRM Manager

    3 months ago

    Derbyshire, United Kingdom Frasers Group Full time

    CRM Manager - ShirebrookCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established...

  • CRM Manager

    3 months ago

    Derbyshire, United Kingdom Frasers Group Full time

    CRM Manager - ShirebrookCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established...

  • CRM Manager

    1 week ago

    Derbyshire, United Kingdom Frasers Group Full time

    CRM Manager Job DescriptionAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. As a CRM Manager, you'll play a key role in elevating the retail experience for our customers.Key Responsibilities:Develop and implement effective CRM strategies to increase customer engagement and retention.Manage and support a team...

  • CRM Executive

    2 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Executive to join our team at Frasers Group. As a key member of our CRM team, you will play a crucial role in building stronger relationships with our customers, increasing engagement and retention, and driving customer value through effective CRM strategies and data-driven insights.Key ResponsibilitiesManage...

  • CRM Executive

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Executive to join our team at Frasers Group. As a key member of our CRM department, you will play a crucial role in building stronger relationships with our customers, increasing engagement and retention, and driving customer value through effective CRM strategies and data-driven insights.Key...

  • CRM Executive

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Executive to join our team at Frasers Group. As a key member of our CRM department, you will play a crucial role in building stronger relationships with our customers, increasing engagement and retention, and driving customer value through effective CRM strategies and data-driven insights.Key...

  • CRM Executive

    3 weeks ago

    Derbyshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled CRM Executive to join our team at Frasers Group. As a key member of our CRM department, you will play a crucial role in building stronger relationships with our customers, increasing engagement and retention, and driving customer value through effective CRM strategies and data-driven insights.Key...