Service Excellence Manager

1 day ago


Bolton, Bolton, United Kingdom Trostan Dene Full time
Job Title: Service Excellence Manager

We are seeking a skilled Service Excellence Manager to oversee our aftersales service and support operations. Located in the UK, this role is responsible for managing customer satisfaction and loyalty by overseeing customer service, repairs, warranty claims, and other aftersales activities.

The successful candidate will have demonstrable career experience and personal competencies in warranty management, data analysis, communication, problem-solving, customer focus, and results-oriented skills.

Key responsibilities include:

  • Warranty Claim Processing
  • Chargeable Repairs / Service Operations
  • Customer Relations and Support
  • Data Analysis and Reporting
  • Process Improvement
  • Vendor and Supplier Management

This position offers a competitive salary of £45,000 - £60,000 per annum, based on career experience and qualifications, with benefits including a 4.5 day working week.


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