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Retirement Living Coordinator
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Retirement Living Coordinator at Riverside. As a key member of our housing services team, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated patch of our retirement living portfolio.
Key Responsibilities- Facilitate the coordination and delivery of a professional service to retirement living customers, ensuring high service levels and overall customer satisfaction.
- Monitor and liaise the delivery of service contracts across a designated patch of schemes, including lifts, heating, fire equipment, gardening, and other essential services.
- Provide practical support and information to customers, assisting them in the completion of occupancy agreements and welfare benefit claims, and liaison with benefit agencies.
- Deliver high standards of housing management, ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
- Monitor and reduce issues of anti-social behaviour within services, clearly communicating customer responsibilities and tenancy compliance.
- Work with colleagues to maintain good links with the local neighbourhoods, effectively using appropriate IT systems, including housing management systems, and maintaining professional and timely records.
- Assess potential customers' housing needs, in consultation with relevant agencies and the customer, in terms of their suitability to access the service.
- Ensure that the company's Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security systems at schemes at all times.
- Provide information to assist new customers on services within schemes and local communities, promoting customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
- Encourage customers to participate in events, activities, and the running of the schemes, promoting integration of schemes into the local community.
- Coordinate the lettings process to minimize void levels, including application of the voids procedure, implementing the organization's allocations policy, maintaining the schemes waiting list, and leading on promotion and marketing of the scheme.
- Travel across the designated patch to deliver an effective service, observing the company's code of conduct and maintaining the highest standards of professional integrity.
- Provide a high-quality customer-oriented service, championing the Riverside Service Style practices, ensuring compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery.
- Ensure that all data is compliant with legislation and policies relating to data quality, and ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery.
- Relevant experience of working with older and vulnerable people.
- Experience of housing management duties.
- Experience of liaison with agencies/partner organizations.
- Formal care, support, or housing qualifications.
