Service Engineer for Equipment Maintenance

2 weeks ago


Warrington, Warrington, United Kingdom KION Group Full time
Main Responsibilities

To provide efficient service and repair solutions for customer equipment, adhering to safety and quality standards.

Key Tasks

  • Diagnose and rectify faults on customer FLT's, ordering necessary spare parts.
  • Provide reliable information to customers regarding maintenance, repairs, and equipment usage.
  • Ensure adherence to company H&S and Environmental policies, operating in an environmentally safe workplace.
  • Acknowledge and report any failures of company issued equipment and tooling.
  • Work closely with the sales and STR team to refer leads.
  • Work to strict planned schedules and deadlines.
  • Take responsibility for the van weight and safe/roadworthy condition before use.
  • Understand and work to KPI's relating to service, admin, and stock.
  • Participate in training days, work meetings, and other meetings for information exchange.

Required Competencies

  • NVQ Level 3 or equivalent associated occupation.
  • Electrical, hydraulic, or mechanical competencies.
  • Full and valid driving licence.
  • Good communication skills for customer and internal colleague interactions.
  • Sound IT knowledge and skills.
  • Ability to work independently and as part of a team.
  • Ability to work under own initiative without constant supervision.
  • Deliver first-class customer service at all times.


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